Enter your search terms Submit search form

India based BPO company presenting BPO related FAQ

What does BPO stand for? What does it mean?

BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations and non-core business to India’s BPO company to save costs. Although these jobs usually are not directly IT-related, their data-based orientation often means that they require IT enable support to be successfully outsourced.

What is outsourcing?

Outsourcing is nothing but contracting out a company's non-core, non-revenue-producing activities to BPO Company. Basically outsourcing is a strategic management tool that involves the restructuring of an organization around what it does best - its core competencies.

Two common types of outsourcing:

• Information Technology (IT) Outsourcing
• Business Process Outsourcing (BPO) that includes: Outsourcing related to Back Office, Accounting, HR, Benefits, Payroll, and Finance functions.

Benefits of outsourcing:

• Reduce & Control Operating cost
• Access to world class capabilities
• Share risks
• Immediate Access to information and images
• Scaleable
• Accuracy
• Expert professional staff
• Efficiency
• Improve production and eliminate backlogs

Why outsource in India?

• Well educated, computer literate manpower with English as their first language.
• By outsourcing to India an organization can save as much as 40-50 percent of cost compared to what it would cost in the western countries thus allowing an organization a great competitive edge.
• In terms of quality the clients' data is processed through various conventional methods to provide an excellent accuracy level.
• The cost of qualified personnel being lower in India than the western countries is attracting several offshore partners to make investments in India.
• World class infrastructure.
• Quick turnaround time
• The time zone difference between India and US can be used to advantage for providing quick turnaround time for India’s BPO company. While the US sleeps, India works, and vice-versa.
• This effectively gives a 24 hour working environment.

What does ITES stand for? What does it mean?

ITES stands for IT-enabled services. IT-enabled outsourcing can be defined as:

• Those services that are outsourced and use information technology in the processing and delivery of the service.
• Basically these services are delivered through telecommunication or data network, or any other electronic media

What is BPM?

BPM is the acronym for Business Process Management. It’s all about outsourcing the business processes to a BPO company.

Now what is BTO!! ?

• BTO connotes Business Transformation Outsourcing. BTO is the strategic partnership between the customer and the outsourcer with the advantage of sophisticated financing mechanisms. BTO involves sharing risks and gains with an outsource business partner.
• Business Technology Transformation is the other term for BTO. It is all about governing the priorities, people and processes of organizations. It merges IT and business strategy of a company while optimizing quality, performance and business availability.

Basic difference between BPO and BTO.

BPO is a contract for outsourcing services/ functions to be done in a specified way whereas BTO provides comprehensive set of services across the entire organization resulting in a pre-decided output.

What is BPO2?

BPO2 stands for Business Process Optimization and Outsourcing.

What is KPO?

KPO denotes Knowledge Process Outsourcing. It involves off-shoring of knowledge for intensive business processes, thus ensuring high value to organizations by providing business expertise rather than just process expertise.

What is MBPO?

MBPO denotes Medical Business Process Outsourcing. Apollo Hospitals is the first major hospital to be getting into this.

Can medical transcriptions be considered as BPO?

Yes.

What is HRO?

HRO denotes Human Resource Outsourcing. HR is comprises of group of activities, which include payroll management, training, staffing, benefits administration, travel and expenses management, retirement and benefits planning, risk management, compensation consulting, etc. These activities are outsourced by which the client can concentrate on their core business.

What is RPO?

• RPO denotes Research Process Outsourcing. It is more popular in the biotech industry. Under this clients generally outsource their R&D work.
• RPO also stands for Recruitment Process Outsourcing. RPO is a key component of Human Resource Outsourcing (HRO). The RPO team basically handles all the recruitment work for their clients.

What is ESO?

• ESO otherwise known as Engineering Services Outsourcing includes product design, research and development and other technical services across sectors lie automotive, aerospace, hi-tech/telecom, utilities and construction/industrial machinery.
• ESO also stands for Educational Services Outsourcing. Education is a growing sector and the demand for Indian educators is on the rise. ESO market is estimated to be USD eight billion dollars and Indian teachers are currently offering services to countries like US, UK, Canada , and the Middle East. Though the main demand is from USA, newer markets of Netherlands and Europe too are fast opening up for Indian teachers.

What are the 4Es?

Engagement, education, enactment and enforcement framework is expected to ease the concerns of security and data privacy issue.

What does BFSI stand for?

Banking, Financial Services and Insurance.

What is OTTS?

OTTS stands for Outsourcing through Six Sigma

Why is it important to have the call centre in multi-locations?

• BPO clients would not like their work to be disrupted. To ensure continuity it is essential to be multi-locational, at times this could mean in different countries also.
• BPO companies need to constantly evaluate where they can get the best value for their money. Low-skill jobs like data entry could be outsourced to countries where labor is cheaper than in India.
• Few countries have data access legislation that prevents databases and information from crossing geographical boundaries. The best way to solve this problem is to have a BPO centre in that country itself. At times BPO client can take permission from the appropriate authorities and move the database outside the country.

What is IVR?

IVR denotes Integrated Voice Response. IVR systems are automated systems installed in customer contact/service centers that help automate routine tasks such as account information, product information, schedule etc. IVR systems help automate many transactions that free employees of tedious and repetitive tasks.

What is glocalization?

Glocalization is basically globalization plus localization. It is all about our ability to adopt the best from the world's systems, best practices, best ideas, best brands, and mingle them with our own culture in a balanced way so that we don't feel overwhelmed by them.

What is TCV?

TCV denotes Total Contract Value.

What are key performance measurements (KPIs) in a call center?

A significant amount of information is required to effectively manage a call center. We need, for example, data on caller needs and expectations, the queue and caller tolerance, the load on the system, agent activities and performance, the activities of other parts of the organization and conditions in the external environment. However, we must be able intrigue above the detail and assess overall performance, without the need to review dozens of reports.